Radio won't charge or stay on

Go and Trek (USB-C handhelds)

The radio will not charge

1. Try the supplied USB-C cable and power adapter in a wall socket. Some low-power USB ports and cheap cables cannot deliver enough current.
2. Check the USB-C port for dirt, lint or moisture. On the Trek, make sure the port cover is fully open and the port is dry before plugging in.
3. Leave a fully flat radio on charge for 15 minutes before expecting the screen to light; a deeply discharged battery charges silently at first.
4. Try a different cable and adapter. If a known-good set still does nothing, email us.

The radio turns itself off

• A low battery warning (voice reminder on the Trek) means charge it now.
• If it turns off with charge remaining, hold Exit/Power to restart. If it keeps happening, note how often and email us.
• Cold weather shortens battery life. Keep a spare radio or a power bank on long cold days.

Commander (vehicle or fixed)

The Commander has no battery, so power problems are always supply problems.

1. Check the supply is 10 to 24 V DC and can deliver at least 2 A. A weak supply makes the radio reset, show a dim screen or drop calls when you press PTT.
2. Check the power cable connections at both ends and the vehicle fuse.
3. If wired through the ignition, the radio will turn off with the engine. Wire to a constant supply if you want it on with the engine off.
4. Try the supplied USB adapter on mains power to rule out the vehicle wiring.

Still stuck? Email support@satellitephonestore.com with the radio model and what you have tried.